1)How Much Is Shipping?
International shipping varies depending on the country we're shipping to. We also offer different shipping cost tiers.You can see the exact shipping details on the checkout page or shipping policy.
2)What Is Shipping Insurance?
Shipping Insurance offers superior protection and safety for your valuable items during international delivery. We'll reship your parcel immediately at no extra charge if it's reported lost or damaged.
3)When Will My Order Ship?
Receiving Time = Processing Time + Shipping Time
Processing: Usually 3-5 working days , Peak season 7-10 days
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.
Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
4)Will I Have To Pay International Taxes And Duties?
As of July 1, 2021, the European Union will change the tax laws related to the sale of goods to EU member states. VAT (also known as VAT) is levied in countries/territories within the EU and in the UK. VAT in the EU is calculated based on destination-based purchasing, which means that customers are charged a tax based on where they are located. The minimum rate for this tax is 15%, but each member state sets its own rate.
After July 1, 2021, orders equal to or less than 150 Euros will be subject to VAT, while orders for amounts greater than 150 Euros will be subject to import VAT and customs duties.
5)Verification Of Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
6)Do You Ship To PO BOX(APO/FPO/DPO)Address?
Generally speaking, we don't support this kind of service. But currently, we could only ship to P.O. Boxes and military addresses (APO, FPO) address via standard shipping.
So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. All parcels will be held for picking up if cannot be signed or delivered. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.
7)Tracking
The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email. You can also sign into your account to track your order or you can also contact our customer team to ask for help.
We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.If you have any questions about the shipping of your order, please feel free to contact us.
8)Wrong Or Faulty Item I Received.
If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.
9)Missing Any Items In My Order.
As different arrivals of the items, sometimes we don't send all items you've ordered at the same time, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, please feel easy to contact us.
10)How to tracking my order ?
Enter your "Tracking Number" on the "Order Tracking" page in the navigation bar for logistics tracking.
【Package List】The product includes building blocks, lighting kits, and a clear assembly guide.
