FAQ

Yes, Our logistics basically covers Europe, North America and Asia. Shipping costs and tax will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

 2、How can I check my order number?

Once your order is shipped, you will receive a shipping confirmation email with the tracking number. You can copy the order number and go to the tracking "Order Tracking"

 

3.How long will it take to get my order?

It depends on where you are. Orders shipped from China generally ship within 48 hours, It will be postponed in case of holidays. Overseas deliveries can take anywhere from 6-12 days, with multi-channel delivery, it will takes 3-5 days. You can see the exact shipping details on the shipping policy.Delivery details will be provided in your confirmation email.

4、I bought several products; why has only one set arrived?

If the order is shipped from China, we generally pack several products separately because of their large size and heavy weight. That is to say, if customers buy multiple products, they will receive multiple packages. (As a result, we are unable to offer free shipping for multiple purchases.) So please wait patiently for all of the packages 

 

Product

1.Why choose us？

We are not satisfied with the pure building block design, we want to make the building block better displayed, able to glow with unparalleled brilliance day and night, let the lighting kit and building blocks be perfectly combined. Just like our brand philosophy: Delight Day And Night

We have a unique design, interesting gameplay, and lifelike display effects, we want all friends who own our products to have the same happiness as us.

Of course, compared to some "high-priced" brands, we are more affordable.

 

2. Do The Products Fit With Other Brick Products On The Market?

Yes, of course.

 

3.What's the warranty period for your products?

 Funwhole product enjoys a 2 years warranty from the date for.

 

4.Can I get my product personalized?

It depends on the creator and the product. In the future, we will launch more projects, including but not limited to crowdfunding and co-creation, so that everyone can participate, and everyone has the opportunity to create a better building block world with us!

 

Installation

1. Do you have online PDF instructions?

Our products include paper instructions. If you need the PDF instruction, you can find it on this link: https://www.funwhole.com/pages/instruction-pdf.

If you can't find it, please get in touch with customer service via email: service@funwhole.com.

 

Other

1. Any questions?

You can contact us directly at any time, including but not limited to email and social media, and we will answer your questions as soon as we see them.

 

2、What if parts are missing, lights are not on, or packages are damaged?

You can contact online customer service, or contact us through the following methods
📩Email: service@funwhole.com
📝Whatsapp: +8615766027957
🔎FUNWHOLE Facebook Message

 

3、How to get new product information and brand activities

Subscribe to our news for a 10% discount and get the latest news on our new product discounts. We look forward to bringing you more cost-effective products!

This is our social media information. You can also follow us to get our first news:
Facebook: https://www.facebook.com/FUNWHOLE/
FUNWHOLE Groups: https://www.facebook.com/groups/834482964402781